Support Article

Unable to transfer with interaction after conference

SA-27752

Summary



Consult, conference, transfer, transfer with interaction while on consult, and conference call do not work. The options are available, but the selection does not initiate any functionality. The issue occurs when the browser is refreshed.

Error Messages



Not Applicable

Steps to Reproduce



Perform the following as Agent 1:
  1. Receive a call from a user.
  2. Conference with Agent 2. All three users must be on call.
  3. View the following options in dropdown: Drop, Hangup, Consult, Conference, Warm Transfer, Warm transfer with interaction, and so on.
  4. Select any of the options, for example Warm transfer.
  5. Try Warm transfer with interaction, the transfer reason pop-up appears.
  6. Click Submit.

Root Cause



An issue in maintaining call or interaction association after a conference

Resolution



Apply HFix-28672.

Published September 8, 2016 - Updated October 4, 2016

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