Support Article
Unable to transfer an interaction with Pega Call phone toolbar
SA-79996
Summary
Unable to transfer a call using the Pega Call phone toolbar.
Error Messages
Not Applicable
Steps to Reproduce
- Start an interaction.
- Transfer the interaction to another Computer Telephony Integration (CTI) user.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the following local-change:
- Log in to the the Telephony toolbar. The user must be able to receive calls. The user receives the Interaction Accept popup and the call is in the Ringing state depending on the Call treatment.
- Click the Accept button.
- Answer the call
The Transfer button displays next to the Interaction timer.
Published August 15, 2019 - Updated December 2, 2021
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