Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to translate live-chat message



Unable to translate the message 'Only png, jpg and gif file types are supported' which displays when a user uploads an image while in live chat.

Error Messages

Not Applicable.

Steps to Reproduce

Upload an image during a chat.

Root Cause

A defect or configuration issue in the operating environment.


Install or update to Pega 8.2.3.


Published December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us