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Support Article

Unable to unlock the workobject

SA-5783

Summary



After closing the browser and logging in on another node, you see an "Object can not be unlocked" error when attempting to re-open the work item.

Error Messages



Object can not be unlocked


Steps to Reproduce



1. Log in to the first node
2. Open the work item
3. Close the browser
4. Log in to the second node
5. Attempt to open the same work item
6. Click the button that causes the other session to be logged out


Root Cause



Out-of-box code gives the error without waiting for the system pulse to log out the other session on the first node.


Resolution



Wait for the system pulse to logged out the other session.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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