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Support Article

Unable to upload data after it is processed



Unable to upload data after copying a file to the Listener folder and processing it.

Error Messages

Not Applicable

Steps to Reproduce

  1. Start the Listener.
  2. Copy the file to the Listened folder.
  3. Process the file. The data is not uploaded

Root Cause

An issue in the custom application code or rules.
The issue was related to the path, access group, organization structure for the batch user, and template mapping configuration.


Perform the following local-change:
  1. Update the Service access group in the Service package.

  2. Update the Dynamic System Setting (DSS) to add the relative path.


Suggest Edit

Published February 20, 2019 - Updated December 2, 2021

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