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Support Article

Unable to use the Email Listener without IMAP/POP3 protocol



The requiremnt is to use an Email Listener without the IMAP/POP3 protocol with support for Exchange Web Services (EWS).

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create an Email Listener
  2. Disable 993 port
  3. Create an EmailAccount and send an email to that account
  4. Run the Email Listener

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK- 24629, has been created for consideration by Pega Product Management. 


Published August 24, 2018 - Updated October 8, 2020

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