Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to use IE 11 in native mode



You are attempting to use IE 11 in native mode with PRPC 6.2 SP2. You are unable to retrieve case details from pop-up windows in this mode.

Error Messages

Proper details are not displayed. Fields are missing or blank on the user interface.

Steps to Reproduce

Attempt to work a case using IE 11 in native mode.

Root Cause

The root cause of this problem is defect/misconfiguration in the operating environment. PRPC 6.x does not support IE 11 in native mode.


The explanation for this behavior is as follows: Use compatibility mode for PRPC version 6.x. Please see this PDN article for further details:

Published June 12, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us