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Support Article

Unable to use IE 11 in native mode

SA-9710

Summary



You are attempting to use IE 11 in native mode with PRPC 6.2 SP2. You are unable to retrieve case details from pop-up windows in this mode.

Error Messages



Proper details are not displayed. Fields are missing or blank on the user interface.

Steps to Reproduce



Attempt to work a case using IE 11 in native mode.

Root Cause



The root cause of this problem is defect/misconfiguration in the operating environment. PRPC 6.x does not support IE 11 in native mode.

Resolution



The explanation for this behavior is as follows: Use compatibility mode for PRPC version 6.x. Please see this PDN article for further details:  https://pdn.pega.com/documents/support-for-internet-explorer-11

Published June 12, 2015 - Updated October 8, 2020

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