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Support Article

Unable to use RC-4854

SA-33268

Summary



The users are unable to access Reason Code (RC) 4854 when using the Reason Code Advisor (RCA).


Error Messages



Not Applicable


Steps to Reproduce



Condition the data for for Europe transactions with CardHolderPresentDataIPM to either 4 or 9 (as mapped from the 5th number in POSDataCode)


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply HFix-31825

Suggest Edit

Published February 3, 2017 - Updated December 2, 2021

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