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Support Article

Unable to view and modify steps for Case Designer in Pega 7.1.7



In case designer, when trying to work in Stages & Processes tab, unable to view the steps and also unable to modify the steps details. Also, on clicking and opening “Configure process detail” link, the buttons like “Back to stages” or “Close” are not working.

Error Messages

No error messages. 

Steps to Reproduce

1. In the Cases tab, create a case and a subcase. 
2. Under Stages & Processes tab, the steps are not visible. 
3. Click and open “Configure process detail” link. Buttons like “Back to stages” or “Close” are not working.

Root Cause

This issue is caused because the display of auto complete is getting overriden with some of ui styles z-index. So we have written our own style in case designer style sheet to set z-index for process entry. Case-Designer-styles css is modified to add our own z-index for process entry in ie8.


This issue is scheduled to be triaged in Pega 7.1.8. 

Published January 31, 2016 - Updated October 8, 2020

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