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Support Article

Unable to view cases listed in the application



In the bulk manager portal, unable to view the cases listed in the application.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Navigate to manager tools
  2. Click Bulk Actions
  3. Click the down arrow for case type filter name. All the work types are not displayed which are mentioned in the application rule

Root Cause

An issue in the custom application code or rules.


Perform the following local-change:

Modify the GetBulkActionClasses "Get Bulk Action Classes' report definition and amend the filter with the required .pyClassName

Published February 8, 2018 - Updated December 2, 2021

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