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Support Article

Unable to view complete list of agents on Agent Instances list

SA-76271

Summary


Unable to view complete list of agents on the Agent Instances list post updating to Pega 7.4.


Error Messages


Not Applicable


Steps to Reproduce

  1. Update Pega 7.1.9 to Pega 7.4
  2. Navigate to Records Explorer > Records > SysAdmin > Agents



Root Cause



The missing agents belonged to the rulesets that were not part of the application ruleset stack or not listed in the current operator ruleset stack.

 

Resolution


Perform the following local-change:
Add the corresponding rulesets or framework applications to the application to make sure they are listed in the current user's ruleset stack.


 

Published April 5, 2019 - Updated December 2, 2021

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