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Support Article

Unable to view email attachment content

SA-81016

Summary



Unable to view content of email attached to a case and child cases using the CLMAttachments flow action in the PegaCLMFS:08-01-01 ruleset.
When presenting the flow action from the Review harness, the list of email attachments displays correctly. However, on selecting an email by clicking upon its entry, email content does not display.


Error Messages



Not Applicable


Steps to Reproduce

  1. Generate and send an email in a flow using the SmartShape and a Correspondence rule.
  2. From the Review harness, select the CLMAttachments flow action to view the list of attachments.
  3. Click the entry relating to the email that is generated and attached using the SmartShape. Email content does not display.


Root Cause



A defect in Pegasystems’ code or rules.

JavaScript file was missing from the @baseclass.DisplayAttachment HTML rule in the PegaKYC:08-01-01 ruleset:


<pega:static type="script" app="webwb">
  <pega:file name="pzpega_control_actions_openUrlInWindow.js" />
</pega:static>



Resolution



Apply HFix-53786.
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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