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Support Article

Unable to view Report charts on Ipad with Pega 7.1.8

SA-15995

Summary



Pega reports charts are not viewable in IPad and shows a message to download the flash player to view the chart.

Error Messages



Not Applicable.

Root Cause

The charts are not appearing in IPad because the user is using deprecated Chart control, to display report data which depends on Flash Player.

It appears that Apple does not support flash content, hence the charts not appearing in the browser.

STEPS TO RERODUCE

1. Add a report to a section using the chart control.
2. Preview the section in IPad.

Resolution



Perform the following local-change: 

Use the latest pxChart controls in combination with report definition to resolve the issue.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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