Support Article
Unable to view screenshot attachments attached to the WO
SA-32245
Summary
When a user tries to open a screenshot attachment attached to the work object the user gets a pop up asking him to install the plugin PRPC Image Viewer Version 6,1,0,1.
Error Messages
Not Applicable
Steps to Reproduce
1. Capture a screen and attach it to the work object.
2. Try and open this attachment from the attachments section of a workobject
Root Cause
The CAB file installed corresponds to the old version of the Image Viewer, whereas the new image viewer is based on SilverLight.
Resolution
Use of Silverlight for Image viewer resolves the issue.
Published January 9, 2017 - Updated October 8, 2020
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