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Support Article

Unable to view screenshot attachments attached to the WO



When a user tries to open a screenshot attachment attached to the work object the user gets a pop up asking him to install the plugin PRPC Image Viewer Version 6,1,0,1.


Error Messages

Not Applicable

Steps to Reproduce

1. Capture a screen and attach it to the work object.
2. Try and open this attachment from the attachments section of a workobject

Root Cause

The CAB file installed corresponds to the old version of the Image Viewer, whereas the new image viewer is based on SilverLight.


Use of Silverlight for Image viewer resolves the issue.


Published January 9, 2017 - Updated October 8, 2020

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