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Support Article

Unable to view status while using multiple tabs



User opens three tabs and closes the second tab. However, the user is unable to view the status since the label on the box is masked with the same colour. This occurs while using the Edge browser.

Error Messages

Not Applicable


Steps to Reproduce

  1. Launch the portal
  2. Open three cases on each tab
  3. Click the first tab
  4. Close the second tab

Root Cause

An issue in the custom application code or rules. The Cascading Style Sheets (CSS) for the label is overrided while closing the tab. The display block attribute is overrided for the label.


Perform the following local-change: 
Add the below code to the UserWorkForm:

div[node_name="pyCaseBadges"] .content-item.content-field.item-3.remove-bottom-spacing.remove-right-spacing.flex.flex-row.badge-bg-wait.centered.dataValueRead{
display:none !important;
  div[node_name="pyCaseBadges"] .content-item.content-field.item-1.remove-top-spacing.remove-left-spacing.flex.flex-row.badge-bg-info.centered.dataValueRead{
display:block !important;


Published December 2, 2021

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