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Support Article

Unassigned work option is not working with Pega standalone

SA-40833

Summary



User can see the inconsistency to the Pega stand alone application versus Iframe application which is available inside external application.

Click on unassigned work menu, nothing is happening in external application screen.


Error Messages



Not Applicable


Steps to Reproduce



1. Create a mashup code to show casemanager harness in the gadget.
2. Include the mashup in external application.

Root Cause



A defect or configuration issue in the operating environment

In the Navigation rule "pyCaseManagerLinks" the Target value for the links in the menu are changed to 'replace current' instead of 'new document'.

Resolution



Perform the following local-change:

Change the target value from 'replace current' to 'new document' for unassigned work link in "pyCaseMangerLinks" Navigation rule, this resolves the issue.

Published October 5, 2017 - Updated October 8, 2020

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