Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unexpected Application listed in switch Application list



In the list of available applications for an operator in the switch Application menu, there is an extra  application that does not correspond to any of the available access groups associated with the operator.

Error Messages

Not Applicable.

Steps to Reproduce

- Log in to the Case Manager portal and open the switch application menu.

Root Cause

The extra application is appearing in this menu corresponds to the access group that is specified in the organisation rule.


This is the expected behavior in a PRPC 6.x system.

The following local-change can be implemented if a common application for operators within an organization is not required:

Change the "Define this Organization using" setting to the “Explicit Ruleset list” option and specify one or more rulesets.

This behavior has been changed in Pega 7 so that access groups defined for the organization do not appear as available application to an operator.
Suggest Edit

Published May 5, 2015 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us