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Support Article

Unexpected Dialog script behavior



A dialog script appears when proceeded through the screens using Next button in a screen flow. This script is not updated correctly when navigated to previous screen using Back button. The last screen script persists on all previous screens from where Back was clicked.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a screen flow that presents a different dialog for each screen.
2. Advance the flow.
3. Navigate back in the flow, and observe the dialog.

Root Cause

A defect in Pegasystems’ code or rules:
Events fire in non-screen flow, which force a refresh of dialog when flows move. There are no such events fired in screen flows.


Perform the following local-change:
Create a custom version of the section rule CPMRefreshDialog that contains the HTML given below.  
    var sThreadName = pega.u.d.getThreadName();
        Thread: sThreadName

Include this section in screen flow. This refreshes the dialog when moved forward or backward in the flow.

Include CAEventMgmtInclude HTML Fragment if EventMGMT_RefreshDialog is not defined.

Suggest Edit

Published March 3, 2016 - Updated December 2, 2021

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