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Support Article

Unexpected properties in HTTP request



An HTTP request receives unexpected properties. This throws an exception in the Pega Rules Log file.


Error Messages

The following unexpected properties were received in an HTTP request for Thread OpenPortal_CPMInteractionPortal: D_ConversationEventsByType.InteractionFailureTotal


Steps to Reproduce



Root Cause

A defect in Pegasystems’ code or rules.
Hidden text for D_ConversationEventsByType.InteractionFailureTotal in the SystemHealthIndicator section triggers this alert.



Perform the following local-change:
  1. Open the SystemHealthIndicator section in the CSC-Dialog ruleset.
  2. Ensure the section is in the Design Template mode.
  3. Delete the .InteractionFailureTotal hidden text property on the right panel.
    1. Right click .InteractionFailureTotal.
    2. Select Delete.


Published December 2, 2021

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