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Support Article

Unmatched results display when a search is performed

SA-50672

Summary



Unmatched results display when a search is performed. This occurs when using the Pega Knowledge Management (KM).


Error Messages



Not Applicable.


Steps to Reproduce

  1. Log in to KM Portal
  2. Enter value in the Search field
  3. Click Search


Root Cause



An issue in the custom application code or rules.


Resolution

Perform the following local-change.

Uncheck the pyDoFuzzySearch check box in the 'KMSearchRDHelpsite' activity.




Published March 17, 2018 - Updated December 2, 2021

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