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Support Article

Unnecessary alert message is thrown when closing a Work object

SA-5806

Summary



User opens a case in Review mode and closes it by clicking on the IE close ("X")  button in PRPC 6.1 SP2. At this point an alert asking for confirmation "to discard any changes in page" is shown which is unnecessary.


Error Messages





Steps to Reproduce



1. Open a harness in a new window on click of a button.
2. On one of the sections included in the harness, introduce a script to reload a section as follows :

        <script>pega.u.d.reloadSection(pega.u.d.getSectionByName('sectionName', ''),'',false,false,true,'-1',false);</script>
3. Close the harness without making any changes by clicking on the browser close "X" icon.



Root Cause



The User's custom script in the section, causes pega.u.d.gSectionReloaded variable to be set to true.  

The value of this variable is checked when closing the work object to check if it is corrupted. Due to this, page is considered as corrupted and the message is shown
.

Resolution



Set pega.u.d.gdirtyOverride = false in a custom javascript on the harness to avoid the pop-up message.

Published January 31, 2016 - Updated October 8, 2020

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