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Support Article

Unsupported browser error when using DWA and IE



An External Assignment is setup by leveraging the Direct Web Access (DWA) feature.

When clicking the link from within the External Assignment the user observes error when accessing the system using Internet Explorer 11.

Error Messages

Unsupported Browser

Steps to Reproduce

1. Configure an External Assignment using the DWA feature. User gets an email with a link.
2. Click DWA link.

Root Cause

Internet Explorer is rendering the website in Compatibility mode.


Ensure that Pega 7 sites are not rendered in compatibility mode. Modify Internet Explorer compatibility settings to avoid this issue.

Published February 16, 2018 - Updated October 8, 2020

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