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Support Article

Unwanted PDF Border



When generating a PDF using the "Create PDF" smart shape, an unwanted border appears in the generated PDF.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case with a stage that contains a multi-step process with an assignment shape and the “CreatePDF” smart shape.
  2. Create a section which contains the text to be generated as a PDF.
  3. Create a flow action which contains the section and call it in a flow along with the CreatePDF
    utility shape.
  4. Run the case. Click on Submit to generate the PDF.
  5. The PDF generated will appear in the Attachment widget.
  6. Observe that the PDF generated has an unwanted border.


Root Cause

This issue was determined to be a product enhancement request.


An enhancement request FDBK-13906  has been created for consideration by Pega Product Management.


Published January 31, 2016 - Updated October 8, 2020

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