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Support Article

Update from 7.2.2 to 7.3 fails when updating INDEX-REFERENCE

SA-43845

Summary



From an environment which has the backported Pega CS Intelligent Virtual Advisor feature installed, update to Pega 7.3 fails trying to create Index-Reference rules that already exist.


Error Messages



2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-!7!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-ATTACHMENT!5!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-AUTHENTICATION!7!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-CASEPROCESSOR!8!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-CASEPROCESSOR-SURVEY!3!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-COMMAND!7!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-CONFIGURATION!14!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-CONFIGURATION-EMAIL!16!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-CONFIGURATION-MOBILE!4!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-CONFIGURATION-WEB!3!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-EMAIL!4!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-INPUTANALYZER!5!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-MESSAGE-!8!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.loaders.FastLoader) ERROR - The update for instance of type Index-Reference with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-MESSAGE-INBOUND!7!RULEREFERENCE was aborted.
2017-08-28 16:45:28,583 [ main] [ ] [ ] [ ] ( internal.util.MoveLog) ERROR - Fast Install Failed to save page with key INDEX-REFERENCE RULE-OBJ-CLASS DATA-CHANNEL-MESSAGE-INBOUND!7!RULEREFERENCE
com.pega.pegarules.pub.PRException: There were 14 instances that were not imported.
at com.pega.pegarules.deploy.internal.loaders.FastLoader$BatchedSQLExecutor.commit(FastLoader.java:862) ~[prprivate.jar:?]
at com.pega.pegarules.deploy.internal.loaders.FastLoader$BatchedSQLExecutor.execute(FastLoader.java:817) ~[prprivate.jar:?]
at com.pega.pegarules.deploy.internal.loaders.FastLoader.loadMainRule(FastLoader.java:392) ~[prprivate.jar:?]
at com.pega.pegarules.deploy.internal.loaders.FastLoader.loadInstance(FastLoader.java:299) ~[prprivate.jar:?]
at com.pega.pegarules.deploy.internal.loaders.UpgradeFastLoader.importContents(UpgradeFastLoader.java:90) ~[prprivate.jar:?]
at com.pega.pegarules.deploy.internal.loaders.UpgradeFastLoader.importContents(UpgradeFastLoader.java:48) ~[prprivate.jar:?]
at com.pega.pegarules.deploy.internal.archive.importer.ArchiveImporterAbstract.importArchive(ArchiveImporterAbstract.java:54) ~[prprivate.jar:?]
at com.pega.pegarules.deploy.internal.archive.importer.ArchiveImporterAbstract.importArchive(ArchiveImporterAbstract.java:27) ~[prprivate.jar:?]


Steps to Reproduce



With HFix-33459 which backported Pega CS Intelligent Virtual Advisor installed on Pega 7.2.2 attempt to update to Pega 7.3.


Root Cause



A defect in Pegasystems’ code or rules: There is a ruleset version that is included in this backported feature which is causing the conflict.

Resolution



Perform the following local-change:

Run this command to remove these references from the database and then run the update. Replace <RulesSchema> with the name of <your > rules schema.


delete FROM yourRulesSchema.PR_INDEX_REFERENCE WHERE PXREFERENCINGRULESETNAME = 'Pega-MultiChannel'

Suggest Edit

Published April 12, 2018 - Updated October 8, 2020

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