SA-38551

Summary

The desired behavior is to have work area sections be either editable or read-only depending on who opens them, and from where. Specifically, if the owner of the item opens it from their worklist, the action area sections should be editable. If a user who doesn't own the work item opens it from a workbasket, certain sections should be read-only.

An attempt was made to implement this behavior using the Update privilege, per the following PDN post:

https://pdn.pega.com/community/pega-product-support/question/how-make-all-sections-within-flow-readonly

The technique applied is to conditionally assign an update privilege (e.g., "Never") on the section include that is never granted to any operator. This should make the section read-only. However, this was unsuccessful. The developer wants to know how to implement this correctly.

Error Messages

Not applicable

Steps to Reproduce

Open a case from the workbasket.
It should open up the case contents but in a read only mode

Root Cause

The issue happens because a Flow Action is being used. Flow Actions override the ReadOnly and SectionReadOnly flags in the global parameter page and make them editable. Flow Actions from Work class include Work- ! FlowActionHTML_Simple non-auto Section that has the code to override these two parameters.

Resolution

Perform the following local-change:
Have the privilege configured in a section which is inside the non-auto FlowActionHTML_Simple rule. This can be done using a wrapper section.

Example - Make section Work-.Resolve conditonally editable when opened from workbasket vs worklist:

The Resolve flow action:



The wrapper section includes 2 copies of the original Resolve section:



One of them is read-only, based on an added Update privilege which is granted to no one. It is visible if the When rule CannotPerformWork is true:



The other copy is editable. No Update privilege is specified, and it is visible if the When rule CannotPerformWork is false:



The When rule evaluates to true if the current user is not the assigned operator:



The "Never" privilege is not granted to anyone:



The original Resolve section is unchanged:



With this configuration, when you open a work item from a workbasket:



The Resolve section is uneditable:



On the other hand, if a user opens a work item from their worklist:



The Resolve section is editable: