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Support Article

Update Report data failed due to SocketTimeoutException



In Decisioning - Adaptive model's Update Reporting data is failing with error on the screen.

Error Messages

On the UI screen:
"Update report data failed due to - Cannot to Adaptive Decision Manager"

In the log file:
org.springframework.remoting.RemoteAccessException: Could not access HTTP invoker remote service at [https://<server1>:443/adm7/ADMServer]; nested exception is Read timed out
at org.springframework.remoting.httpinvoker.HttpInvokerClientInterceptor.convertHttpInvokerAccessException(
Caused by: Read timed out
at Method)

Steps to Reproduce

1. Configure the ADM server.
2. Go to "Decisioning - Adaptive model reporting" from landing menu.
3. Click on "Update Reporting data".

Root Cause

PRPC requests ADM to perform a backup and this is a synchronous call. Since the backup can take several minutes, and since the HTTP connection has a default timeout of 60 seconds, the HTTP layer will report a time-out error. However, the backup at the server will not be affected, and will complete successfully. The exception will still be logged due to the manner in which the exceptions are handled internally.


User has created a Dynamic System Settings entry 'admmart/batchSize' set to 20 and Update Report data for ADM was successful.

Suggest Edit

Published February 9, 2016 - Updated December 2, 2021

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