Support Article
Updated labels of some case types do not display on new menu
SA-69362
Summary
A package is imported to the Staging environment. Changes made to the case type's label or short description do not reflect on the new Menu of the Case Worker portal.
| Case type ID | Previous label (01-01-01) | Label after change (01-01-02) | Create Case Menu (01-01-02) |
| I00001 | CaseTypeA | CaseTypeA2 | CaseTypeA |
| I00002 | CaseTypeB | CaseTypeB updated | CaseTypeB |
Error Messages
Not Applicable
Steps to Reproduce
- Create a CaseType as RuleSet 01-01-01 in the Development environment and port it to the Staging environment.
- Update CaseType name as RuleSet 01-01-02 and port it to the Staging environment.
- Run the Case Worker. View the 'Create Case Menu' on the Staging environment.
Root Cause
A defect in Pegasystems’ code or rules.
When obtaining the flows in GetStartingFlows, the activity does not fetch the latest flow data.
Resolution
Apply HFix-49018.
Published December 19, 2018 - Updated October 8, 2020
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