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Support Article

Updated section does not display when button is clicked



In the Internet Explorer browser, when the user enables a checkbox and selects a radio button before the checkbox action is completed, the section refreshes and the checkbox value is posted to the Clipboard. This occurs intermittently.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a checkbox with a Refresh Section action configured onChange.
  2. Configure a radio button. The section is updated incorrectly.

Root Cause

Issue with user operation and Internet Explorer browser.


Perform the following local-change:
  1. Mask the screen while the current UI action is in-progress. Include the below script in the UserWorkForm.


      function showMask() {
        var mask = document.createElement("div");
        mask.setAttribute("id", "_custom_mask");
        var harness = document.getElementById("PEGA_HARNESS");
        var height = harness ? (harness.offsetHeight + "px") : "100%"; 
        mask.setAttribute("style", "background:grey;opacity:0.4;position: absolute;z-index: 10000;width: 100%;height: " + height + ";top:0;bottom:0;left:0;right:0;");

      function hideMask() {
        var mask = document.getElementById("_custom_mask");
        setTimeout(function() {

  2. In the onChange action of the checkbox, perform the following,

    a. Confgure a Run Script at the start of actions and invoke the showMask function (this displays the Busy Indicator).
    b. Configure another Run Script at the end of actions and invoke the hideMask function (this displays the Busy Indicator).

  3. Click the next UI element when the UI is unmasked.

Published May 30, 2020 - Updated October 8, 2020

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