Updates made to work objects do not display
When a Utility shape is configured to send an email after an assignment completes, updates made to the work objects do not display.
[p-apr-8080-exec-6103] [TABTHREAD1] [ ] [Ruleset:Version] (pega_integrationengine_default) ERROR IPADDRESS - Unexpected exception caught while trying to send an email message with sender ID of <fromemail> and addressee of <toemail>:
javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketTimeoutException: Read timed out
Steps to Reproduce
- Open a case.
- Complete an assignment that leads to a utility which is configured to send a confirmation mail.
An issue in the custom application code or rules.
The issue occurs because the email server failed to respond on time. The email timeout used in the SendEmailMessage function was set to (600 (.6s)), which did not allow ample time for the email server to respond.
Perform the following local-change:
Set the Dynamic System Setting (DSS) email/timeout to the default value (60000 (60s)).
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