Support Article

Up&down arrows actions are not working in Mozilla Firefox

SA-36654

Summary



In text boxes inside a modal dialog, Up and Down arrow keys do not move the cursor successfully within the text box.

Left and Right arrow keys do function as expected.

The issue is not reproduced in Internet Explorer or Chrome browsers, but it only occurs on MozillaFirefox browsers.


Error Messages



Not Applicable


Steps to Reproduce



1. Configure a local action with modal dialog on click of button in a section.
2. Ensure that local action contains a section with text area.
3. Enter text in the text area.
4. Try to navigate up, down, left and right in the text area using keyboard arrows.
5. Observe that Left and right arrows are working, but up and down arrows are not working for MozillaFirefox. The same is working fine in Google Chrome and Internet Explorer.


Root Cause



A defect in Pegasystems’ code or rules. Up and Down arrows actions are not working in modal dialog mode in Mozilla Firefox browser.

Resolution



Apply HFix-33737.

Published April 18, 2017 - Updated May 8, 2017

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