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Support Article

URLs are getting formatted incorrectly when hastag is added



When an email treatment rule has a URL link containing a # character the source gets corrupted, and link does not work.

Error Messages

No errors in rule, but link may fail when clicked in the generated emails.

Steps to Reproduce

  1. Open an Email Treatment rule.
  2. Click the "Insert Button" icon on the far right of the editor.
  3. Set the function to External URL and enter "" and submit, and save the rule.
  4. Switch to the code view. Part of the HTML has been corrupted. A "<" character is replaced with "~#":

~#pega:param name='URL' value=''/#~

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Copy the HTML code required into a non auto generated section rule, and use the section in the email treatment.

LinkTest Section contains the pasted HTML code:

Published April 12, 2017 - Updated December 2, 2021

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