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Support Article

US-111784 Still seeing RC 4802M from Reason Code List

SA-22731

Summary



After installing Pega’s 16.1 compliance package, user's PRPC 5.4 application is still showing the 4802M from Reason code List.

As per the hot fix PDF rules document, two rule changes are specified.

But as per user's analysis, there are no code changes for reason code 4802M (ReasoncodeList HTML and HTML property has 4802 changes only) and also Reason code 4802M instance is not blocked.


Error Messages



Not Applicable. 4802M still available for selection

Steps to Reproduce



On the "Process Work" screen, click on the drop-down options for Reason Code. Reason Code 4802M is being displayed in the list.

Root Cause



4802M is available through Choose a Reason Code (CRC) v6.1 and earlier version. 4802M is available through Reason Code Advisor (RCA) filtered dropdown list  PRPC 5.5 and earlier.

Resolution



Apply Hfix-26929

After installing this hotfix, 4802M is no longer available in the list for Choose a Reason (CRC) or Reason Code Advisor (RCA).

 
Suggest Edit

Published May 3, 2016 - Updated December 2, 2021

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