Support Article

Usage of the product specific users

SA-36402

Summary



User understands that there are certain users like " Admin", "Service", "default_user" which are used by the Chordiant code to perform certain operations. User seeks support help to know the following information:

1) How to determine and know the complete list of Product users which are mandatory to be available in the application database for the Chordiant code to function as designed.

2) Also confirm on the impact ( individually for all the product users ), if any of the product user is deleted from the application database.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause

User seeks support help to know the following information:

1) How to determine and know the complete list of Product users which are mandatory to be available in the application database for the Chordiant code to function as designed.

2) Also confirm on the impact ( individually for all the product users ) , if any of the product user is deleted from the application database
.

Resolution



Support has provided the below information.

Below are the mandatory users required for Foundation Server 6.5:

1. Admin - This user has full access to all objects for managing security right to other users.
2. hmonroe - This user manages queue related operations. User is a preferred/mandatory user.
3. defaultuser - The username to use for obtaining default settings when a setting cannot be determined.
4. service - To perform service to service calls, services must have their own username and password.
5. systemtaskprocessor - System Task Processor functionality is performed by systemtaskprocessor user.
6. mmalone - This user is used for running out of the box testers.
7. anonymous
8. webuser
9. cafeuser - This user name is used by cafe server for user authentication.

For CCABE (Call Center Advisor) applications, following users are required:
1. ccagent1/ccagent2/ccagent3
2. Ccmanage

Following are the listed users which can be disabled. There wont be aby impact if these users are disbled.

USERID NAME
------------------------
1002 aagent
1003 fmduser
1004 ccmduser
1005 cmdtestuser
1006 cmdtestuser2
1007 cmdtestuser4


Published April 12, 2017 - Updated May 8, 2017

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