Support Article

Usage summary report is incorrect

SA-27374

Summary



Incorrect system usage summary report in a multi-node environment

Error Messages



Not Applicable

Steps to Reproduce



Review usage summary report.

Root Cause



Application server’s operating system (OS) level time zone or clock and database server time zone or clock were not in sync.

Resolution



Perform the following local-change:
  1. Set the same value for application server’s OS level time zone or clock and the database server time zone or clock across all nodes.
  2. Set prconfig.xml <env name="license/enabletracking" value="true"/> value to true in each node of the application.

Published August 30, 2016 - Updated September 15, 2016

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