Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

User automatically logged off when working on IE



When working on the Pega application on the Internet Explorer 11 browser, the user is automatically logged off within five minutes and is redirected to the Login screen. This occurs post upgrading to Pega Platform 8.3.1.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade Pega Platform 7.4 to Pega Platform 8.3.1.
  2. Open a session on the Internet Explorer 11 browser.
  3. Open any Rule (for example, Activity.)
  4. Modify the Activity.

Root Cause

Issue with Browser Fingerprint generation.
Device Fingerprint/Machine Fingerprint/Browser Fingerprint is the information collected about a remote computing device for the purpose of identification. Fingerprints are used to fully or partially identify individual users or devices even when cookies are disabled.
Currently, Pega considers two properties related to the Graphics card for Browser Fingerprint generation. This caused the user to log off.


This feature is implemented in Pega Platform 8.3.3.

Published July 28, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us