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User connected message appears after switching to another link



When the user starts a new chat and the CSR accepts the chat, the first message displays. 
When the user clicks a different URL on the website, a second messages displays stating, 'User has connected'.

Error Messages

Not Applicable

Steps to Reproduce

  1. Start a new chat. The CSR accepts the chat. The first message displays.
  2. Click a different URL on the website.

Root Cause

The second message displayed when the user navigated to a different page with the chat snippet.


Apply HFix-48918.


Published December 2, 2018 - Updated December 2, 2021

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