Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

User connected message appears after switching to another link

SA-68325

Summary



When the user starts a new chat and the CSR accepts the chat, the first message displays. 
When the user clicks a different URL on the website, a second messages displays stating, 'User has connected'.



Error Messages



Not Applicable


Steps to Reproduce

  1. Start a new chat. The CSR accepts the chat. The first message displays.
  2. Click a different URL on the website.

Root Cause


The second message displayed when the user navigated to a different page with the chat snippet.


Resolution


Apply HFix-48918.


 
Suggest Edit

Published December 2, 2018 - Updated December 2, 2021

Did you find this content helpful? Yes No

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us