Support Article

User directed to usefirefly.com instead of their own server

SA-26593

Summary



If a user enters a wrong session code, they are directed to usefirefly.com instead of to their own server:

When the agent types a wrong session code in the co-browse window of the server, it asks him to re-enter the session code. When the agent re-enters the session code, it submits the session code to https://usefirefly.com instead of submitting to their server.

 

Error Messages



Not Applicable


Steps to Reproduce

  1. Enter a wrong session code.
  2. Note you are directed to usefirefly.com


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply new Firefly build as of 8/3/2016

 

Published August 9, 2016 - Updated August 22, 2016

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