Support Article

User directed to instead of their own server



If a user enters a wrong session code, they are directed to instead of to their own server:

When the agent types a wrong session code in the co-browse window of the server, it asks him to re-enter the session code. When the agent re-enters the session code, it submits the session code to instead of submitting to their server.


Error Messages

Not Applicable

Steps to Reproduce

  1. Enter a wrong session code.
  2. Note you are directed to

Root Cause

A defect in Pegasystems’ code or rules


Apply new Firefly build as of 8/3/2016


Published August 9, 2016 - Updated August 22, 2016

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