Support Article
User experiencing slowness working on the cases
SA-76196
Summary
Internet Explorer browser does not respond and the CPU utilization of the client machine is 100%, when running a chart opens a drilldown report in a popup window which displays work objects. On clicking each row, the work object opens in the main window. The Internet Explorer browser stops working after opening a few work objects.
Error Messages
Not Applicable
Steps to Reproduce
- Configure a report definition chart to open a drill down report of work object with a status.
- Click on a status.
- At runtime, in the drilldown popup, click a work object to open it in the portal.
- Repeat this for a few work objects in the Internet Explorer browser.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-51951.
Published April 5, 2019 - Updated December 2, 2021
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