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Support Article

User experiencing slowness working on the cases

SA-76196

Summary



Internet Explorer browser does not respond and the CPU utilization of the client machine is 100%, when running a chart opens a drilldown report in a popup window which displays work objects. On clicking each row, the work object opens in the main window. The Internet Explorer browser stops working after opening a few work objects.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure a report definition chart to open a drill down report of work object with a status.
  2. Click on a status.
  3. At runtime, in the drilldown popup, click a work object to open it in the portal.
  4. Repeat this for a few work objects in the Internet Explorer browser.
     

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-51951.

 

Published April 5, 2019 - Updated December 2, 2021

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