Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

User experiencing slowness working on the cases



Internet Explorer browser does not respond and the CPU utilization of the client machine is 100%, when running a chart opens a drilldown report in a popup window which displays work objects. On clicking each row, the work object opens in the main window. The Internet Explorer browser stops working after opening a few work objects.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a report definition chart to open a drill down report of work object with a status.
  2. Click on a status.
  3. At runtime, in the drilldown popup, click a work object to open it in the portal.
  4. Repeat this for a few work objects in the Internet Explorer browser.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-51951.


Published April 5, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us