Support Article
User is not able to open assignments
SA-23764
Summary
User is unable to open the assignments with Pega 7.1.8.
Error Messages
Error in Obj-Open-By-Handle
com.pega.pegarules.pub.database.AuthorizationException: You are not authorized to open instance ASSIGN-WORKBASKET XXXX-RHL-MF-WORK DXX-65XXXXX!OVERALLSLA
Steps to Reproduce
Not Applicable.
Root Cause
Developer rules are trying to open an assignment that is in the OVERALLSLA flow, which is an out-of-box rule that handles the SLA of the overall work object (as opposed to the SLA of individual assignments within the work).
Resolution
Internal assignments of the "OverALLSLA" should not be accessed from the flow.
Published June 4, 2016 - Updated October 8, 2020
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