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Support Article

User is not able to open assignments



User is unable to open the assignments with Pega 7.1.8.

Error Messages


Error in Obj-Open-By-Handle You are not authorized to open instance ASSIGN-WORKBASKET XXXX-RHL-MF-WORK DXX-65XXXXX!OVERALLSLA

Steps to Reproduce

Not Applicable.

Root Cause

Developer rules are trying to open an assignment that is in the OVERALLSLA flow, which is an out-of-box rule that handles the SLA of the overall work object (as opposed to the SLA of individual assignments within the work).


Internal assignments of the "OverALLSLA" should not be accessed from the flow.

Published June 4, 2016 - Updated October 8, 2020

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