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Support Article

User Performance is slow



End users are reporting slow performance - especially in the late afternoon timeframe.

Error Messages

2014-12-10 07:53:50,005 [egaWorkManager : 797] [ STANDARD] [ CMSApp:04.01.01] (ternal.async.PassivationDaemon) ERROR - Failed to process passivation queue: 
at com.pega.pegarules.exec.internal.util.collections.StringPoolImpl.doLookup( 
at com.pega.pegarules.exec.internal.util.collections.StringPoolImpl.add( 
<snip hundreds of lines> 

Steps to Reproduce

Unclear as to which processes are performing slowly, or whether this is a consistent slowness or sporadic.

Root Cause

 Exception in PassivationDaemon was causing this process to stop - allowing buildup of stale requestors which would accumulate over time.


This issue is resolved by hotfix item Hfix-20314

Published January 31, 2016 - Updated October 8, 2020

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