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User Performance is slow

SA-5235

Summary



End users are reporting slow performance - especially in the late afternoon timeframe.

Error Messages



2014-12-10 07:53:50,005 [egaWorkManager : 797] [ STANDARD] [ CMSApp:04.01.01] (ternal.async.PassivationDaemon) ERROR - Failed to process passivation queue: 
java.lang.StackOverflowError 
at com.pega.jsr166backport.java.util.concurrent.ConcurrentHashMap.get(ConcurrentHashMap.java:776) 
at com.pega.pegarules.priv.collections.map.ConcurrentMostRecentlyUsedMap.get(ConcurrentMostRecentlyUsedMap.java:755) 
at com.pega.pegarules.exec.internal.util.collections.StringPoolImpl.doLookup(StringPoolImpl.java:422) 
at com.pega.pegarules.exec.internal.util.collections.StringPoolImpl.add(StringPoolImpl.java:277) 
at com.pega.pegarules.data.internal.clipboard.StandardEnvironmentAdapter.addStringToPool(StandardEnvironmentAdapter.java:67) 
at com.pega.pegarules.data.internal.clipboard.directstream.DirectStream.getPropertyOffset_DSCOnly(DirectStream.java:2300) 
at com.pega.pegarules.data.internal.clipboard.directstream.DirectStream.getPropertyOffset_DSCOnly(DirectStream.java:2302) 
<snip hundreds of lines> 
at com.pega.pegarules.data.internal.clipboard.DirectStreamContainer.getVL(DirectStreamContainer.java:1113) 

Steps to Reproduce



Unclear as to which processes are performing slowly, or whether this is a consistent slowness or sporadic.


Root Cause



 Exception in PassivationDaemon was causing this process to stop - allowing buildup of stale requestors which would accumulate over time.



Resolution



This issue is resolved by hotfix item Hfix-20314

Published January 31, 2016 - Updated October 8, 2020

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