Support Article

User profile does not launch when opened from the portal



When the user clicks on Open ID/Organization/Division/Unit/Work Group in the Operator Profile of interaction portal, it is opening in the same thread which used to be populated in a new window in CPM 6.x version and the close button is also not present to close the content. The Close icon is almost invisible when the operator profile is opened from interaction portal.

Error Messages

Not Available

Steps to Reproduce

1. Launch the interaction portal
2. Click on Operator Profile.
3. Click on link to Open ID/Organization/Division/Unit/Work Group etc.

Root Cause

A defect in Pegasystems’ code or rules:

The"px-font-pega-core-css" css is responsible for the visibility of icons in the Application. The issue is because this css file is not included to the skin of the CPM application. Regarding invisible close icon, the issue is beacuse the header color of the operator ID rule instance is light grey, which causes the white ‘Close’ button to be almost invisible.


Perform the following local-changes:

"px-font-pega-core-css" css to the CPMML6 skin. Create stylesheet and add it to the CPMML6 skin

Add the below code in the stylesheet for the close icon to be visible.

.pi-close-circle, pi-close-circle::before{

Published March 3, 2017 - Updated March 9, 2017

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