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Support Article

User session hangs on submitting a task on Phone Interaction

SA-92537

Summary

User session hangs on submitting a task on Phone Interaction after adding a note from the Add or Edit attachments window. The issue occurs post upgrading.


Error Messages

Error in browser developer console


Steps to Reproduce

  1. Launch the Interaction portal
  2. Click New > Demo Screen Pops > Demo Pop - Connor > Accept
  3. Click Add Task > Address Change > Click Add Tasks button
  4. Click Submit to go to the next screen
  5. Click History and Attachments by clicking three dots
  6. Expand Attachments
  7. Add a note
  8. Close the window
  9. Open the Developer tools
  10. Select a checkbox on the Address Change task
  11. Click Submit. The screen freezes


Root Cause



A defect in Pegasystems’ code or rules. The user must not consume the pxThread.pxClientExchange value if pxThread.pxClientFrame is different from the current tracker.

Resolution



Apply HFix-57698.

Published July 28, 2020 - Updated December 2, 2021

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