Support Article
Users cannot approve cases
SA-4715
Summary
Since rules were migrated and the system was restarted, users cannot approve cases.
Error Messages
"Connector flow action is undefined"
Steps to Reproduce
Try to submit a certain flow action.
Root Cause
There were two flows migrated to Production which had Draft mode turned on which caused the issue.
Resolution
The developer was provided with a PDN article that details this issue and the solution.
https://pdn.pega.com/process/troubleshooting-fail-to-compile-generated-java-for-flows-in-draft-mode-on-production-system
Published January 31, 2016 - Updated October 8, 2020
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