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Support Article

Users cannot approve cases



Since rules were migrated and the system was restarted, users cannot approve cases.

Error Messages

"Connector flow action is undefined"

Steps to Reproduce

Try to submit a certain flow action.

Root Cause

There were two flows migrated to Production which had Draft mode turned on which caused the issue.   


The developer was provided with a PDN article that details this issue and the solution.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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