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Support Article

Users cannot approve cases

SA-4715

Summary



Since rules were migrated and the system was restarted, users cannot approve cases.

Error Messages



"Connector flow action is undefined"

Steps to Reproduce



Try to submit a certain flow action.

Root Cause



There were two flows migrated to Production which had Draft mode turned on which caused the issue.   


Resolution


The developer was provided with a PDN article that details this issue and the solution. 

https://pdn.pega.com/process/troubleshooting-fail-to-compile-generated-java-for-flows-in-draft-mode-on-production-system
 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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