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Support Article

Users cannot receive email when they are referenced in Pulse



Users cannot receive email when they are referenced in a Pulse post or comment.

Error Messages

ERROR - Failed to send email

Steps to Reproduce

  1. Reference a user in Pulse post or Comment by entering @ followed by the user ID.
  2. Click Post.

Root Cause

An issue in the custom application code or rules. 
The Data-EmailAccount!Notify record for Account CRMPulseNotifications was not configured.


As a local-change, apply the necessary credentials in the CRMPulseNotification rule.


Published October 18, 2018 - Updated December 2, 2021

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