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Support Article

Users not listed under coaching tip association configuration

SA-24841

Summary



When configuring the coaching tips, the drop-down of users does not show some of the user IDs to assign a coaching tip.


Error Messages



Not Applicable.


Steps to Reproduce



1. Try to configure a coaching tip.
2. Create a coaching tip.
3. Associate it to a specific user, observe that the required user is not listed under drop-down list.


Root Cause



Reproduce the same and even in in-house system, all the users are not listed under the drop-down.
It is running the report definition ‘pyDefaultReport’ of class ‘Data-Admin-Operator-ID’ and displaying top 50 records.

So one can increase the pagination value of the Report, so that all users are listed.

Resolution



Perform the following local-change:
  1. Go to pyDefaultReport
  2. Open the Report.
  3. Go to Report Viewer tab.
  4. Click 'Options’ besides ‘Enable Paging’.
  5. Increase the Page size to the required number so that the operators would be fetched.

 

Published June 30, 2016 - Updated December 2, 2021

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