Support Article
User's session times out after an hour on WebLogic
SA-59758
Summary
A user's access group is set to timeout after 8 hours. However, the session times out after just 1 hour and displays a modal window to enter user credentials. Entering Pega credentials, the user is unable to log back in.
Error Messages
Not Applicable
Steps to Reproduce
- Set a user's access group timeout to over an hour.
- Wait for an hour.
Root Cause
A defect or configuration issue in the operating environment.
WebLogic has a default timeout of 1 hour when no timeout is set explicitly. After an hour, the WebLogic timeout is triggered.
Resolution
Make the following change to the operating environment:
In prweb.war, set the WebLogic timeout in the web.xml (repackage any .ear used if necessary). <session-config>
<session-timeout>480</session-timeout>
</session-config>
Replace '480' with the desired WebLogic timeout, in minutes.
Published July 23, 2018 - Updated October 8, 2020
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