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Support Article

User's session times out after an hour on WebLogic



A user's access group is set to timeout after 8 hours. However, the session times out after just 1 hour and displays a modal window to enter user credentials. Entering Pega credentials, the user is unable to log back in.

Error Messages

Not Applicable

Steps to Reproduce

  1. Set a user's access group timeout to over an hour.
  2. Wait for an hour.

Root Cause

A defect or configuration issue in the operating environment. 

WebLogic has a default timeout of 1 hour when no timeout is set explicitly. After an hour, the WebLogic timeout is triggered.


Make the following change to the operating environment:

In prweb.war, set the WebLogic timeout in the web.xml (repackage any .ear used if necessary).

Replace '480' with the desired WebLogic timeout, in minutes.


Published July 23, 2018 - Updated October 8, 2020

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