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Using specific url sometimes causes cookies not enabled error



On the same machine, when a user logs in, as a branch user, they get into the Call Center URL every time, but when they try to go to the branch URL they frequently receive an error ".....your browser does not support cookies". 

Error Messages

2015-11-10 16:00:24,262 [ WebContainer : 1] [ STANDARD] [ RBSACPMFW:01.01.01] (ngineinterface.service.HttpAPI) ERROR <ip1>|<ip2>
5 ng31546 - <ip2>: com.pega.pegarules.priv.context.CookieDisabledException
com.pega.pegarules.priv.context.CookieDisabledException: An error has occurred which indicates that your browser does not support Cookies. You must enable Cookies in order to use this application
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.establishRuntimeContext(
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.handleAuthentication(
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.activityExecutionProlog(
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(
at sun.reflect.GeneratedMethodAccessor77.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(

Steps to Reproduce

Log into a branch workstation with a branch user id. Launch CPM 6.3 SP1.

Root Cause

A defect or configuration issue in the operating environment.


Perform the following local-change: 

Add this entry in the prconfig.xml and restart the server:

<env name=" /Authentication/RedirectGuests" value="false" />

Published January 31, 2016 - Updated October 8, 2020

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