Support Article

Utility does not run when added to an Offer rule in a Campaign



Utility smart shape does not run on adding it to an Offer rule in a Campaign.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a Utility smart shape in the Offer rule of a Campaign.
  2. Run the Campaign.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-43764.

Published May 2, 2018 — Updated May 13, 2018

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