Support Article

Utility does not run when added to an Offer rule in a Campaign

SA-56787

Summary



Utility smart shape does not run on adding it to an Offer rule in a Campaign.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure a Utility smart shape in the Offer rule of a Campaign.
  2. Run the Campaign.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-43764.


Published May 2, 2018 — Updated May 13, 2018

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