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Support Article

Valid Agile Studio operator ID required error message



Error occurs on entering the Agile Studio URL in the 'Integration & Security' tab of the Application rule. This occurs after upgrading to Pega 7.3.1 and integrating the application with Agile Studio 7.3.1.

Error Messages

A valid Agile Studio operator ID is required. Go to Operator > Preferences and enter a valid project management user ID

Steps to Reproduce

  1. Open the Application rule.
  2. Navigate to the 'Integration & Security' tab.
  3. Click 'Configure integration', enter the Agile Studio URL, and click Connect.

Root Cause

The Project Management user ID entered in the Operator preferences screen is case sensitive.


Perform the following local-change:

Modify the Project Management user ID entered in the Operator preferences to match the case used for the Operator record in Agile Studio.

Suggest Edit

Published April 12, 2018 - Updated December 2, 2021

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