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Support Article

Value entered on text field is lost on clicking Save




The value entered on a text field is lost on clicking Save.

Error Messages


Not Applicable

Steps to Reproduce

  1. Launch a portal
  2. Enter values on a text field
  3. Click Save

Root Cause

An issue with holding text field values.


Perform the following local-change:
  1. Click the Save button properties
  2. Remove the existing Save action
  3. Add a new action 'Run Activity'
  4. Name the activity as 'SaveRun' (activity must be of same ruleset version). The 'SaveRun' activity saves the activity using the 'Call SaveAndContinue' method
  5. Save the section and activity

Published April 11, 2019 - Updated October 8, 2020

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